Jojobet FAQ – All the Answers Malaysian Players Need

No. Jojobet allows only one account per individual, per phone number, and per device. Opening multiple accounts violates our Terms & Conditions and may result in all associated accounts being closed and all balances voided without notice. Every player needs just one account to access all Jojobet products.

The minimum age to register and play on Jojobet is 18 years old. This is enforced without exception. All players are required to verify their date of birth during registration and throughout the KYC (Know Your Customer) verification process. Any account found to be in violation of this age requirement will be closed immediately.

Log in to your Jojobet account, then go to Account Settings → Security → Change Password. Enter your current password, then your new desired password, and confirm. Changes take effect immediately. If you've forgotten your password, use the "Forgot Password" function on the Log In.

Some information can be updated directly from Account Settings → Profile. For changes to sensitive information such as your full name or date of birth, you will need to contact our support team via live chat and provide a valid identification document for verification.

An account may be locked for several reasons — repeated failed login attempts (wait 15 minutes), suspicious activity, or at your own request. Contact Jojobet's 24/7 live chat support and provide the required verification details. Our team will help restore access to your account promptly.

To close your account, go to Account Settings → Responsible Gaming → Permanent Self-Exclusion or contact our live chat support. Please ensure you withdraw any remaining balance before closing your account. The account closure process will be completed within 24 hours and cannot be reversed. For more information, visit the Responsible Gaming ours.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal. You will need to submit a valid copy of your MyKad or passport. This process protects your account, prevents fraud, and ensures the platform is not accessed by underage individuals. KYC is typically completed within 1–24 business hours.

Jojobet accepts all major Malaysian payment methods:

• E-wallets: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Bank transfer: DuitNow, FPX, Maybank2u, CIMB Clicks, and other Malaysian banks

All deposits are processed instantly with no additional fees charged by Jojobet.

Deposits via all supported methods — Touch 'n Go, GrabPay, DuitNow, FPX, and more — are processed instantly. Within seconds of a successful payment, your Jojobet account balance will be updated. If your deposit has not appeared within 5 minutes, please contact our live chat support with proof of payment.

The maximum deposit limit depends on your chosen payment method and account level. For more specific limit details, check the deposit page within your account or contact our support. You can also set your own deposit limits through the Responsible Gaming as a responsible gambling measure.

If a deposit fails, the funds are typically returned to the original source within 1–3 business days. Steps you can take:

• Check whether the transaction was successful on your bank or e-wallet's end
• Take a screenshot of the payment confirmation
• Contact Jojobet live chat support with that evidence
• Provide the transaction reference number if available

Our team will review and resolve this within 24 hours.

No. Jojobet does not charge any processing fees on deposits. Whatever amount you put in is exactly what gets credited to your account. That said, some e-wallet providers or banks may apply their own transaction fees — this is outside our control, so please check with your provider.

No. All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not permitted and may result in your account being suspended for investigation. This is a safeguard against fraud and money laundering.

The minimum withdrawal at Jojobet is RM30. The maximum daily limit depends on your account level and chosen withdrawal method. For detailed limit information by payment method, check the withdrawal section in your account or contact our support team.

Withdrawals can be made to Malaysian bank accounts (Maybank, CIMB, Public Bank, RHB, and others) or e-wallets (Touch 'n Go eWallet, GrabPay, Boost). For security purposes, your withdrawal method must match or correspond to your deposit method. The receiving account must be in your own name.

Withdrawals may be delayed for several reasons:

• KYC verification not yet completed (required once for your first withdrawal only)
• Bonus wagering requirements not yet met
• Incomplete or mismatched bank account details
• Withdrawals require additional security checks

Contact our live chat support to get the latest status on your withdrawal request.

Jojobet does not charge any processing fees for standard withdrawals. You will receive the full amount you requested. However, your bank or e-wallet provider may have their own receiving fees — please check with the respective service provider.

Withdrawal requests still showing a "Pending" status can be cancelled via Transaction History in your account. Once a withdrawal request has been processed and submitted, it cannot be cancelled. If you encounter any issues, contact live chat support immediately before processing is complete.

The number of daily withdrawals depends on your account level. Generally, members may submit up to 3 withdrawal requests per day. For details on withdrawal limits by account level, check your account page or contact our support team.

The wagering requirement for the Jojobet Welcome Bonus is 7× the bonus amount received. For example, if you receive a RM100 bonus, you must place bets totalling RM700 before the bonus funds can be converted to withdrawable balance. This requirement must be met within 30 days. Check your promotions page for your wagering progress.

Claiming a bonus is straightforward:

• Register new Jojobet account (free)
• Log in and go to the "Promotions" section
• Select and activate the Welcome Bonus
• Make your first deposit (minimum RM10)
• Bonus is automatically credited to your account

Yes! Beyond the Welcome Bonus, Jojobet offers a range of ongoing promotions for existing members, including daily reload bonuses, weekly cashback, special EPL and Liga Super Malaysia season promotions, and exclusive deals for live casino and roulette. Check the "Promotions" tab in your account or visit the Welcome Bonus for the latest offers.

Most Jojobet bonuses can be used for Sports Betting (football, badminton, cricket, e-sports) and casino games (baccarat, roulette, blackjack, slots). However, some promotions may be restricted to specific game categories. Always check the terms and conditions of each promotion before use.

No. Bonus funds must meet the specified wagering requirements before they can be converted to withdrawable balance. You may cancel an active bonus (the bonus funds will be deducted from your balance) if you no longer wish to complete the wagering requirements. This can be done via the Promotions page in your account.

Unused bonuses will expire automatically once their validity period ends. The validity period varies by bonus type — typically 30 days for the Welcome Bonus. Accounts inactive for more than 90 days may also be subject to dormant account terms. Check the Terms & Conditions for full details.

Withdrawable balance refers to your original deposit and winnings that you can withdraw at any time. Bonus balance is bonus funds still subject to wagering requirements — it cannot be withdrawn until those requirements are met. Both balances are displayed separately in your account dashboard.

Yes! Jojobet offers live betting which allows you to place bets while a match is in play. Odds update every second based on match developments. This is available for Malaysia Super League, EPL, badminton, cricket, e-sports, and more. Access via the Live Matches.

Log in to your Jojobet account, then go to the Roulette. Choose your preferred table (European, American, or French Roulette). Place your chips on your chosen numbers, colours, or combinations, then click "Spin". Jojobet offers both standard roulette and Live Casino roulette with real dealers in HD video quality.

Jojobet covers a wide range of sports for Malaysian players:

• Football — Liga Super Malaysia, EPL, La Liga, Bundesliga, Serie A
• Badminton — BWF Championships, Olympics, Thomas & Uber Cup
• Cricket — International matches, IPL, T20
• Esports — MLBB, Dota 2, CS:GO, Valorant
• Tennis, basketball, rugby, and more

Jojobet offers a wide range of betting markets for every match:

• 1X2 — Win, Draw, or Lose
• Asian Handicap — Bet with a goal advantage
• Over/Under — Total goals above or below a set threshold
• Both Teams to Score
• Correct Score
• Parlay/Accumulator — Combine multiple bets for multiplied winnings

Odds at Jojobet are calculated based on the statistical probability of each match outcome, total bets received, and market factors. For live matches (live betting), odds shift in real time as the game progresses — for instance, if a team scores a goal, their odds of winning will drop immediately. Jojobet consistently strives to offer competitive odds against the market.

The Jojobet web platform is fully optimised for mobile — no special app download required. Simply open jojobet-vip.net in your mobile browser (Chrome or Safari) and enjoy all games seamlessly. You can also add a shortcut icon to your home screen for quicker access.

If a match is cancelled or postponed, all related bets will be automatically voided and your stake will be fully refunded to your account balance. For matches rescheduled to a later date, bet terms may differ — check the notifications in your account for the latest updates.

Jojobet offers live streaming for selected matches. To access the live stream, you need to be logged in to your account and have a minimum active balance. Go to the Live Matches and look for matches with the "Live Stream" icon to watch while you bet.

Log in to your Jojobet account and go to Account Settings → Security → Two-Factor Authentication. Follow the instructions to link your account with an authenticator app (Google Authenticator or Authy). Once activated, you will need a 6-digit code from the app each time you log in from a new device. This is strongly recommended for maximum security.

No. This is a phishing attempt. Jojobet will never ask for your password, bank card details, or OTP via email, SMS, WhatsApp, or any other channel. Do not click any links and do not provide any information. Report it immediately to support@jojobet-vip.net and change your account password right away.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Select a duration (24 hours, 7 days, 30 days, or 90 days) and confirm. During the suspension period, you will be unable to log in or make deposits. For more information, visit the Responsible Gaming ours.

Jojobet protects your data through:

• 256-bit SSL encryption for all data communications
• Passwords stored in unreadable hashed format
• Strict user data access controls among staff
• 24/7 security system monitoring
• Compliance with international data protection standards

For full details, please read Privacy Policy ours.

Take immediate action:

• Change your Jojobet account password immediately
• Enable two-factor authentication (2FA) if you haven't already
• Contact Jojobet live chat support and report the situation
• Review your login history and transaction history for any suspicious activity
• Also update your email password

Our security team will investigate promptly and take the appropriate action.

Jojobet does not sell or share your personal information with third parties for marketing purposes. Your information may only be shared with service providers necessary to operate the platform (such as payment processors) and under applicable legal compliance obligations. Please read Privacy Policy for full details.

Go to Account Settings → Responsible Gaming → Deposit Limit. Choose a daily, weekly, or monthly limit based on your needs. Limits take effect immediately and can be lowered at any time. To increase a limit, the change will take 7 days to come into effect to ensure decisions are made thoughtfully. For more information, visit the Responsible Gaming.

Jojobet has a strict anti-money laundering (AML) policy. All transactions are monitored for suspicious patterns. Players suspected of involvement in unlawful activity will have their accounts temporarily suspended pending investigation. Jojobet cooperates fully with the relevant authorities when required. Deposits and withdrawals must be made using methods registered in the player's own name for this reason.